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How jiljili Handles Your Personal Information

This page explains exactly what data jiljili collects from your account, how it is used, and what rights you hold over it — including data tied to your bKash, Nagad or Rocket wallet transactions.

Account data protectionWallet transaction privacyYour right to access and deleteBangladesh-relevant data handlingContact path for data requests

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DATA REQUEST CONTACT

How to Reach Us About Your Privacy

If you want to see what data we hold on your account, request a correction, or ask for deletion, our support team handles these requests directly. You can reach us through live chat inside your account, by email, or through the help form on the contact page. Privacy requests are handled separately from general account queries — mention that your message is a data or privacy request so it reaches the right person without delay.

Live Chat Open your account, tap the chat icon and tell us it is a privacy or data request. Our team picks these up and routes them to the right person.

Email Support Write to our support email with your registered account details and the specific data request — access, correction or deletion. We respond in writing.

Help Form Use the contact form on our help page. Select the privacy category so your request is logged correctly and does not sit in the general queue.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We keep your account data behind encrypted connections. Payment details for bKash, Nagad and Rocket are never stored in plain text — only the transaction reference and status are retained. Your account password is hashed; our staff cannot read it. Data access inside our team is restricted by role, so only the people who need your information to handle your query can see it.

Encrypted Storage Account credentials and wallet references are stored using encryption. Plain payment credentials from bKash, Nagad or Rocket are never written to our database.

Cookie Use Cookies track your session state and preferences within the platform. We do not use them to serve third-party ads or pass your browsing data to outside companies.

Data Retention We hold account data while your account is active and for a period after closure as applicable rules require. You can request deletion; some records may need to be kept for compliance.

Third-Party Limits Payment processors receive only what is needed to complete your transaction. No personal profile data is passed to marketing networks or sold to any outside party.

Data We Collect and Why It Matters

jiljili Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the information you submit — your name, contact details, and the payment method you choose, whether that is bKash, Nagad or Rocket. Each wallet transaction generates a reference that we store against your account to verify deposits and process

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withdrawals. We also collect device identifiers, browser type and session timestamps so we can maintain account continuity across your phone and any other device you use. This is not stored to profile you for advertising. It is used to keep your session intact, confirm your identity
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during login, and resolve any payment disputes that come up. If you contact support, the conversation is logged so our team can follow up accurately. Cookies and similar tools track which pages you visit within the platform — this helps us understand where the account flow
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breaks down, not to sell data to third parties. We do not share your personal information with outside marketing companies. Data shared with payment processors like bKash, Nagad and Rocket is limited to what those services need to complete your transaction. Retention periods vary by data
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type; account data is held for as long as your account is active and for a period after closure as required by applicable rules. You may request a copy of your data or ask us to delete it by writing to our support team.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on jiljili

These are the questions our account holders ask most often about how their data is handled. If your question is not covered here, reach out through live chat or our help form and we will respond in writing.

We collect your name, contact details, device identifiers and the payment method you register — bKash, Nagad or Rocket. Transaction references are stored to verify payments and resolve disputes.

Yes. Submit a data access request through live chat or email with your registered account details. We will compile and share the data we hold on your account in writing.

Contact support through live chat, email or the help form and state it is a deletion request. Some records may need to be retained for compliance, but we will confirm what can be removed.

Only the payment processor handling your transaction receives the minimum data needed to complete it. We do not pass wallet details to advertisers, data brokers or any third party.

We retain account data for a period after closure as required by applicable rules. The exact period depends on data type. You can ask our support team what applies to your account.

We use cookies to maintain your session and remember your in-platform preferences. They are not used for third-party advertising. You can adjust cookie settings through your browser at any time.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How jiljili Handles Your Personal Information

How to Reach Us About Your Privacy

Data Handling, Cookies and Account Security

Common Questions About Your Privacy on jiljili

01 What personal data does jiljili collect when I open an account?

02 Can I see all the data jiljili holds about me?

03 How do I ask jiljili to delete my data?

04 Does jiljili share my bKash or Nagad details with anyone?

05 How long does jiljili keep my account data after I close my account?

06 Does jiljili use cookies, and can I control them?

Privacy Policy

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