Reference

What You Agree To When You Use jiljili

These terms set out the rules that apply to your account on jiljili — how you open it, how you fund it with bKash, Nagad or Rocket, and what we both expect from each other.

Account eligibility appliesbKash, Nagad, Rocket coveredBangladesh-region dependentOne account per personSubject to local law

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REACH US DIRECTLY

Contact Us About Your Terms Query

If any clause in these terms is unclear, or if you need to flag a wallet mismatch before a withdrawal, our support team handles account and terms queries directly. Reach us through any of the channels below — we respond to terms and account questions as a priority.

Team online

Live Chat

Open the chat bubble from any page on jiljili. Describe your terms or account query and a support agent will pick it up without you needing to navigate away.

Email Support

Send your query to our support address listed in the contact section of your account dashboard. Include your registered bKash, Nagad or Rocket number for faster matching.

Account Help Centre

Your account dashboard has a dedicated help section where you can flag a terms concern, request a clause clarification, or submit a wallet-name correction form.

HOW WE HANDLE THIS

Account Security and Terms Enforcement

We enforce these terms consistently across all accounts. Our verification process checks that each wallet — bKash, Nagad or Rocket — is tied to a single registered account, and our account-security measures flag unusual login patterns before they become a problem. Here is what that looks like in practice.

Wallet Identity Check

Every bKash, Nagad and Rocket transaction is matched to the account holder's registered name. Mismatches are flagged automatically and held pending a support review before funds move.

Account Data Retention

We keep account records for as long as your account is active and for a period after closure as required by our operating obligations. You can request a summary of your data via support.

Login and Session Security

Each login session on mobile or desktop uses OTP verification tied to your registered number. If you switch devices, the OTP step runs again to confirm it is still you.

Terms Change Notification

When these terms are updated, the revision date changes at the top of this page. For material changes, we send a notice to your registered contact before the update takes effect.

How These Terms Work on Your Account

jiljili Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on jiljili, you confirm that you have read these terms and that you meet the eligibility requirements for your region. We reserve the right to update these terms at any time; when we do, we will note the change date at the

1
top of this page. Continued use of your account after an update means you accept the revised terms. Your account is personal to you. You may not share login details, operate multiple accounts, or use another person's wallet — whether that is bKash, Nagad or Rocket
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— to fund your balance. Any deposit must come from a payment method registered in your own name. Accounts opened with false details, or used to fund activity that falls outside what local law permits, may be suspended without prior notice. Withdrawals follow the same wallet-name
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verification: the bKash, Nagad or Rocket number you withdraw to must match the one used to deposit. This step keeps your funds moving to the right place and protects your account from unauthorised requests. If your wallet number changes, contact our support team before placing a
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withdrawal request.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

The questions below cover what people most often ask when reading through the terms for the first time. If your question is not here, live chat or email support can give you a direct answer tied to your account.

Yes. These terms apply to all accounts regardless of location. Whether you are in Dhaka, Chattogram or elsewhere, access depends on your local law and the regions jiljili currently supports.

No. Your deposit wallet — bKash, Nagad or Rocket — must be registered in your own name. Funding your account from another person's wallet violates these terms and may result in account suspension.

Multiple accounts from the same person are not permitted under these terms. If duplicate accounts are detected, we may close the additional accounts and review any associated wallet transactions.

Send a data request through live chat or email support. Include your registered number so we can locate your account. We aim to respond to data requests within a reasonable timeframe.

The revision date at the top of this page updates whenever we make a change. For material updates, we send a notification to your registered contact method before the new terms take effect.

Contact support before submitting any withdrawal request. We will update your verified wallet number after confirming your identity, so your funds go to the correct account without delay.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use jiljili

Contact Us About Your Terms Query

Live Chat

Email Support

Account Help Centre

Account Security and Terms Enforcement

Wallet Identity Check

Account Data Retention

Login and Session Security

Terms Change Notification

Common Questions About These Terms

01 Do these terms apply if I am outside Dhaka or Chattogram?

02 Can I use someone else's bKash to fund my account?

03 What happens if I open more than one account?

04 How do I request a copy of my account data?

05 How will I know if the terms have changed?

06 What should I do if my Nagad or Rocket number changes?

Terms & Conditions

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